Shipping policy

We are committed to delivering your order as quickly and safely as possible. All orders are processed within 1–4 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays, and processing times may be slightly longer during periods of high demand.

Please make sure that your shipping address is entered correctly before placing your order, as PetIvo™ is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible. While we work with trusted shipping partners, occasional delays or lost packages may occur. If your order has not arrived within 30 business days after shipment, please contact our customer support team, and we will assist you in locating your package. For any questions regarding your order or delivery, please contact us at petivoinfor@gmail.com